Engagement Terms & Legal Costs
Before commencing substantive work, Morrison & Clarke provides written engagement terms describing the scope of our retainer, the basis on which professional fees and disbursements will be charged, billing arrangements, and the responsibilities of the client and the firm.
Our costs practices are designed to comply with applicable Queensland legal profession legislation and professional obligations. We discuss material changes in scope and keep clients informed about costs so that commercial decisions can be made with current information.
Clients should raise any question about an invoice or engagement term with the responsible partner as soon as possible. We aim to address costs concerns promptly, fairly, and transparently.
Client Service & Complaints
How to raise a concern
We aim to provide consistently high-quality legal services. If you are dissatisfied with any aspect of our service, please contact the lawyer responsible for your matter or the supervising partner. You may raise a concern by telephone or in writing.
We will acknowledge the concern, review the relevant information, and provide a substantive response as soon as reasonably practicable. Matters are handled confidentially and escalated to a senior partner where appropriate.
If a concern cannot be resolved directly with the firm, information about external complaints processes is available from the Legal Services Commission Queensland. Nothing in our internal process limits any right a client may have under applicable Australian law.
Privacy, Confidentiality & Information Barriers
Morrison & Clarke protects confidential and personal information through access controls, secure document handling, matter-based permissions, and professional confidentiality procedures.
Privacy
Personal information is collected, used, stored, and disclosed only for legitimate legal, operational, regulatory, and client-service purposes. Our practices are guided by applicable Australian privacy requirements, including the Privacy Act 1988 (Cth) where it applies.
Conflicts and information barriers
New matters are subject to conflict checks before acceptance. Where professional rules permit an information barrier, access to documents, communications, diaries, and matter information is restricted to the authorised team. We do not act where duties to current or former clients cannot be properly protected.
Security and retention
We use reasonable administrative and technical safeguards and retain or dispose of files in accordance with legal, professional, insurance, and operational requirements.
